Why Talent Retention in Creative Agencies Is a Leadership Problem, Not an HR One

Suzy Malhotra

Published on: 07/01/2026

Agencies talk about talent retention as if it is a resourcing challenge. In reality, the agencies losing good people are almost always experiencing a leadership problem that growth has made visible.

Agency Performance & Commercial Clarity

What Real Resilience Looks Like in a Creative Agency Leader

Suzy Malhotra

Published on: 09/12/2025

Most agencies reward endurance. That's not resilience it's depletion with good PR. Here's what above-the-line resilience actually looks like, and why it's the commercial skill agencies most consistently underinvest in.

Behavioural LeadershipAbove-the-Line LeadershipTeam Resilience & Leadership Dynamics